Privacy policy

Account data: your name, email address and a hashed password when you register. Profile data: your sex and age range, asked at sign-up ("Prefer not to say" is always an option) and editable in your profile; for accounts created before we asked, sex was estimated from the first name and age left as "Prefer not to say" until you change it. We use them only for anonymous audience statistics. Alert data: the search criteria, favourites and alert schedule you configure. Acquisition data: the campaign or referrer that first brought you to the site (e.g. a utm_source parameter), stored with your account so we understand how people find us.

Usage data: with your consent, we load Google Analytics and Meta Pixel to measure how the site is used. Without consent these tools are never loaded. Our web server also keeps standard technical logs (IP address, requested page, browser identifier) for security and capacity purposes.

Help requests: when you use Help, we receive your message and the topic you pick, your name and email address, the address of the page you were on, your device, browser and screen size, your time zone, and a picture of the House Hunter page you were on, with password, payment and contact fields hidden. If you are signed in, the request is also linked to your account details (plan, alerts and member-since date). Only if you accepted analytics cookies, we also receive your last steps on the site (pages visited, buttons pressed and errors that occurred — never what you type). We use this only to answer you. Pictures and steps are deleted 90 days after the conversation's last activity, and the whole conversation after 12 months.

To deliver the service you asked for: matching listings against your saved searches and emailing you the results (legal basis: performance of a contract). To process payments for the Pro plan through Stripe — we never see or store your card details (performance of a contract). To improve the product using aggregated analytics (consent). To secure the platform against abuse (legitimate interest).

Stripe (payments), Brevo (transactional and alert emails), Cloudflare (content delivery and DDoS protection), and — only after you consent — Google Analytics and Meta. We do not sell personal data. Listing data shown on the site comes from public property portals and belongs to the original advertisers.

Account data is kept while your account exists and removed when you delete it or after a prolonged period of inactivity. Server logs rotate automatically after 14 days. Analytics data follows the retention settings of Google Analytics (14 months).

Under the GDPR you can request access, correction, deletion, restriction or portability of your data, and you can withdraw analytics consent at any time (the cookie banner reappears after clearing your choice). To exercise any right, email [email protected]. You can also lodge a complaint with the Belgian Data Protection Authority (gegevensbeschermingsautoriteit.be).